FAQ

Frequently Asked Questions

1. What are the operating hours of KIKI MART?
Opening Hours
Mon-Fri 1000-1900
Customer service hours
Mon-Fri 1300-1700

2. Do I need to register as a member to place an order?
Members and non-registered users can also place orders directly at KIKI MART.

3. How can I apply to become a member?
Click on the icon in the top right corner of the webpage, enter your name, email, etc., to apply for a free membership.

4. How can I become a KIKI Fan? What are the benefits?
By joining as a KIKI Fan, you can enjoy various benefits such as discounts, product offers, exclusive product purchases, etc. For details, please refer to 「KIKI Fans」。

5. How should I start shopping?
1. Log in to your member account / View products directly
2. Select items
3. Select the desired quantity and add it to the cart
4. Proceed to checkout
5. Enter shipping information and details
6. Make Payment
7. Wait for Order Confirmation
8. Express Delivery/Pick up at Store/Pick up at Pickup Point
For more details, please refer to 「Purchase Guide」。

6. How can I view the latest promotions?
On the webpage「Latest Offer」, you can view the latest promotional products.

7. What payment methods can I use?
Our company accepts Visa, MasterCard, PayPal, Payme, Tap & Go, Boc pay, Alipay, WeChat Pay, and FPS (Faster Payment System).

8. What delivery methods can I choose?
In-store Pickup:
You will be notified via Phone/ WhatsApp/ Message or E-mail once the order is ready for pickup.
Please contact customer service to schedule a pickup time to ensure that there will be staff available.

Address: FLAT W-2,3/F BLOCK 3, KWUN TONG INDUSTRIAL CENTRE, 448-458 KWUN TONG ROAD, KWUN TONG, KOWLOON
Opening Hours：Mon-Fri 1000-1900

Home Delivery:
For orders over HK $500, delivery to a specified address is free; customers with purchases below HK $500 will incur a delivery fee of HKD $50.

- Delivery service is only available within Hong Kong.
- Additional delivery charges may apply for remote areas in Hong Kong.
- Delivery times are subject to arrangements made by the delivery company.

第三方自提點：
Please refer to 「Third-Party Pickup Point」，Please note the operating hours of each store; each pickup point has different schedules. We may not be able to notify you of immediate changes, so contacting the specific pickup point would be more accurate.

9. How soon can I receive the goods?
In General
In-store pickup: 1-2 working days, Pickup point: 1-2 working days, Home delivery: 1-3 working days.
Home delivery within 5 hours at the earliest.

10. How can I check the status of my order?
For orders placed by non-registered members, you will receive an email notification, but you won't be able to view the real-time status of the order.
Members will receive an email notification when placing an order, and they can also view order details in "My Account" > "Orders.

11. How can I arrange for returns or refunds?
。Once an order is successfully placed, refunds for any reason are not accepted.
。If quality issues are discovered after receiving the goods, please notify the company within 24 hours of receipt for an exchange. No returns or exchanges will be accepted after 24 hours.
。Exchange and return services are only provided for products related to quality issues.
⁠⁠。Group purchase products are not eligible for return requests.
⁠⁠。When returning items, all related gifts must be returned as well.
。Products that have already been exchanged are not eligible for a second exchange.

Kiki Mart reserves the ultimate right of decision.