Important Notice
Delivery Methods and Notices
Terms of Service
Privacy Policy
Refund Arrangements
重要提示
送貨方法及須知
服務條款
隱私政策
退換貨政策及須知
Important Notice
Delivery Methods and Notices
Terms of Service
Privacy Policy
Refund Arrangements
Important Notice
You must ensure that no one other than yourself can use your login information to purchase products, and it must be either you or an authorized person present to receive/ place at the door/ manage deliveries; otherwise, the delivery should be withdrawn.
General:
In these terms and conditions, “Kiki Mart” or “the Company” refers to our company, “Kiki Mart,” and “you” refers to any individual, company, or organization placing an order with the Company. Please carefully read these terms and conditions before using the website. By using this website or any part of it, you indicate that you have read and agree to be bound by these terms and conditions.
The Company will make every effort to ensure that the prices, detailed information, and sizes of products on the Company’s website are up to date. Prices are subject to change without prior notice, and all orders are at the sole discretion of the Company to accept and provide stock.
The Company will make every effort to ensure that the products displayed on our website are in stock. In the event of any product being out of stock from time to time, the Company reserves the right to provide substitute products of similar value and style.
All orders are subject to final availability. If any requested product or service is unavailable, the Company reserves the right to reject the order.
Registration:
You must register as a user before placing any orders through the Company’s website. During registration:
- You must provide the Company with accurate, complete, and up-to-date registration information.
- You must safeguard your username and password.
- You authorize the Company to assume that anyone entering the online store with your username and password is you or authorized to act on your behalf.
- The Company reserves absolute discretion to reject the registration of potential customers and terminate the registration of any customers for any reason.
If there are any changes to the information you provided, please immediately notify the Company through the website/phone/WhatsApp/messages or email for effective communication with you.
Privacy Protection:
The Company is committed to protecting individual privacy in terms of personal data. Therefore, the Company ensures that its policies and practices concerning the collection, use, retention, transfer, and access to personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong law.
Payment Methods
We accept Visa, MasterCard, PayPal, Payme, Tap & Go, Boc pay, Alipay, WeChat Pay, and FPS.
Payments for all listed products are in Hong Kong Dollars (HKD).
Any additional delivery charges will be separately itemized before payment for your confirmation.
Order acceptance is at our discretion. A final receipt will be provided upon delivery to your address or upon collection at our physical store(s), as applicable.
Supply
Supply Basis: We supply products solely to end-users. Our products are not to be resold. We reserve the right to refuse or cancel your order if we have reason to believe you are not purchasing as an end-user.
Force Majeure: We shall not be liable for any delay or failure to perform due to acts of God, fire, flood, accident, riot, war, government intervention, embargo, strike, labor difficulties, equipment failure, or any other factors beyond our control.
Assignment
You may not assign or otherwise transfer any rights and obligations under these terms and conditions to any third party without our prior written consent.
If any provision of these terms and conditions is to be interpreted as illegal or invalid, it shall be deleted without affecting the legality, validity, and enforceability of the other provisions.
Entire Agreement
These terms and conditions constitute the entire agreement between the parties and supersede all previous negotiations, statements, and agreements between the parties.
We reserve the right to amend or supplement the terms and conditions and any provisions without prior notice.
Dispute Resolution
In case of any dispute, we retain the final decision-making authority. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.
These terms and conditions are governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China, and the customer agrees to submit to the exclusive jurisdiction of the Hong Kong courts.
Order Notification
Our online store only accepts orders for delivery in Hong Kong to designated billing addresses or for collection at designated physical stores in Hong Kong.
Placing an order signifies your agreement to purchase products or services according to the terms and conditions listed here. Your order placement does not equate to its acceptance; we will need time to confirm your order. We reserve the right to reject any purchase order without providing a reason. If we cannot accept your order (e.g., due to payment issues), we will notify you via phone/WhatsApp/message or email.
Pick-Up Service at Stores
When the goods you ordered are ready for collection at our physical store, we will notify you via phone/WhatsApp/message or email.
Upon collection at our physical store, you or your authorized representative will be required to present your phone number/WhatsApp/message or email confirmation for identity verification. We may request additional information to verify your identity (such as your full name or other personal information under your profile). If we suspect that the person collecting the goods is not you or your authorized representative, we reserve the right to refuse delivery to protect your interests.
If the store you selected is closed due to weather or any other uncontrollable factors, you can collect your goods at the same store on the next working day.
Exchange and Refund
Upon order confirmation and successful payment, all ordered items are non-returnable, non-exchangeable, and non-refundable. Exceptions may be considered under special circumstances.
Unless otherwise stated elsewhere on this terms and conditions page, the Company does not accept any form of refund or return after the goods have been delivered.
Other
All terms and conditions are applicable within the limits permitted by the laws of the Hong Kong Special Administrative Region. The Company reserves the right to modify these terms and conditions at any time without prior notice. In case of any disputes, the Company shall have the final decision-making authority.
Delivery Methods and Notices
Upon completion of online payment, except for pre-ordered items for direct delivery, the Company will dispatch the goods to a third-party logistics provider before the specified delivery date. A delivery notification will be sent to the recipient via phone/WhatsApp/ message or email at the time of dispatch to the third-party logistics provider. The courier will schedule a delivery time to the designated location in advance. The courier will contact the recipient before delivery. If the order cannot be delivered due to factors such as incorrect delivery address, incorrect postal code, repeated delivery attempts without successful receipt, etc., the Company may arrange for the returned package to be dispatched again, but you will be required to pay additional shipping fees for the re-delivery service. If two delivery attempts are unsuccessful, the goods will be returned to the Company. The batch of goods will be transferred to the Company’s store for storage for 5 working days. The recipient must contact the Company within 5 working days to arrange a time for self-collection at the designated location; if the goods are not collected after the 5 working days storage period, it will be deemed that the recipient has waived the right to collect the goods, and the order will be automatically canceled, with no refund of payment or goods.
Free Delivery
Customers who spend over HK $350 (as indicated on the invoice) are eligible for free delivery to the designated billing address. Customers with a shopping amount less than HK $350 will be charged HK $50 for delivery.
Delivery Service Exclusions
Delivery service is not applicable to remote islands, remote villages, rural areas, non-permanent residences, restricted areas, hotel rooms, airports, ports, docks, and warehouses; places without elevator access/require stair climbing; locations within 50 meters of the delivery address where there is no authorized or legal unloading area.
Terms of Service
The sales and services on this website are only applicable to individuals accessing the website through the Hong Kong Special Administrative Region. If you choose to access the website, use the services, or make purchases from a location other than Hong Kong, it will be deemed that you have made the choice on your own, assume the consequences, and commit to complying with all applicable laws in Hong Kong.
Individuals using the services of this website must be at least 15 years old.
You are responsible for setting up your login name and password and must keep them safe and secure. You must understand that data transmission over the internet or any wireless network cannot be guaranteed to be 100% secure, and you must bear these risks on your own. In case of any losses due to improper password management, you will be held fully responsible.
All accounts must be registered using a valid phone/email to ensure that the company can send any changes or updates to that phone/email. Accounts registered using someone else’s phone/email or temporary phone/email may be deleted without prior notice. If an email is deemed invalid by us, you will be required to re-verify your account.
If the company discovers that you have registered multiple accounts using proxy IPs (Internet Protocol addresses) or have caused any disruptions to the website or services, the company reserves the right to delete such accounts.
Privacy Policy
We are committed to protecting your privacy and ensuring the protection of your personal data. This Privacy Policy statement explains the categories of personal data we collect and how we handle and protect this data.
The last update date of this PICS is the effective date.
In order for you to become a registered customer and enjoy the various products and services of the company, it is necessary to provide certain essential personal data to the company at the time of collection. The company may also request additional information to assist in providing tailored products and services that the company believes you may be interested in. Types of personal data that the company may collect include your name, address, email, phone number, date of birth, gender, age, shopping preferences, and hobbies.
The personal data provided to the company by you and all information related to your use of the company’s website may be used by the company for the following purposes and retained:
Processing your application as a registered customer
Providing you with the company’s services; normal management, operation, and maintenance of the company’s website
Sending you regular communications detailing the company’s retail business and interests
Providing you with retail goods or services that you request
Processing your purchase orders at the company’s store, including verifying your payment details/status
Conducting draws/games or competitions that you participate in
Conducting data classification and analysis to better understand your characteristics and purchasing behavior, provide other services that better suit your needs, and help the company select retail goods or services that you may be interested in
Nothing in this Privacy Policy statement shall limit your rights under the PDPO.
In case of any inconsistency or conflict between the English and Chinese versions of this Privacy Policy statement, the English version shall prevail.
This Privacy Policy statement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
The company may change this Privacy Policy statement from time to time by posting updated versions on the company’s website.
Refund Arrangements
Once an order is successfully placed, cash refunds will not be provided without valid reasons, except in cases where the supplier ultimately fails to deliver the goods.
No refunds will be issued for delays in shipping or delivery schedules caused by the supplier. Your understanding is appreciated.
In the event of goods being out of stock or encountering other issues leading to a failed order, you may choose to wait for the next batch of goods or receive a full refund in store credit.
HSBC Payme refunds are subject to a 90-day limit. If a refund via Payme is requested after 90 days from payment, any transaction fees incurred will be deducted from the refund amount before it is returned to your Payme account.
Exchange/Return Arrangements:
If you discover any quality issues with items received, you must notify us within 24 hours of receipt for an exchange. No exchanges or returns will be accepted after this 24-hour period.
Exchange and return services are only provided for products related to quality issues.
Group purchase products are not eligible for return requests.
All complimentary gifts must be returned when initiating a return.
Products that have already been replaced are not eligible for a second replacement.
Procedure:
Notify our customer service representatives via Facebook Messenger/ Whatsapp: +852 6530 3558.
Securely seal the item along with all packaging (such as boxes and accessories) and include the original receipt.
Choose to visit our Kwun Tong collection point for exchanges in person (immediate exchange not guaranteed). Returns via SF Express to the collection point are not accepted.
Return Address:
Kwun Tong Store:
Room W2, 3/F, Phase 3, Kwun Tong Industrial Centre
Eligible Items for Return/Exchange:
Items received that do not match the ordered products, are damaged, or are related to quality issues.
Items Not Eligible for Return/Exchange Include:
Items without packaging boxes, tags, or missing contents (must be returned with all accessories and packaging received).
Items returned due to personal reasons such as incorrect purchases, wrong colors, or personal preferences.
Damaged items due to customer modification or use.
Items returned more than 24 hours after receipt.
Items specifically marked as not eligible for return services.
Items damaged during the shipping process.
Shipping Fees and Timeframes for Returns/Exchanges:
For damaged or mismatched items: You must take photos of the product, inform customer service, and await confirmation before proceeding to the collection point for returns. If items are sent without authorization, we reserve the right to reject them and return them to you at your expense; Kiki Mart is not responsible for shipping costs.
Kiki Mart is not liable for any damages or losses during the return period.
In cases where returned items are unavailable for exchange or refund, Kiki Mart will issue store credit within 7 working days of receiving the returned items.
Kiki Mart reserves the right to modify exchange terms without prior notice and reserves the right to refuse exchanges. In case of any disputes, Kiki Mart retains the final decision-making authority.
Kiki Mart reserves the final decision-making authority.
重要提示
送貨方法及須知
服務條款
隱私政策
退換貨政策及須知
重要提示
閣下必須確保除本人之外，沒有其他人可以使用閣下的登錄信息來購買產品，並且必須由本人或已授權人士在場收貨/ 放門口/管理處，否則應撤回送貨。
在這些條款和條件中，“Kiki Mart”或“本公司”是指我們公司的“Kiki Mart”，“閣下”或“您”是指向本公司下訂單的任何個人、公司或機構。在使用網站之前，請仔細閱讀這些條款和條件。使用本網站或其任何部分，即表示閣下同意已閱讀這些條款和條件，並同意接受其約束。
本公司將盡一切努力確保本公司網站上產品的價格、詳細信息和尺寸是最新的。價格如有更改，恕不另行通知，所有訂單均由本公司全權酌情決定是否接受並提供庫存。
本公司將盡一切努力確保在我們網站上顯示的產品有現貨。如果不時有任何產品缺貨，本公司保留提供類似價值和款式的替代產品的權利。
所有訂單均以最終供貨情況為準，如果所要求的任何產品或服務不可用，本公司保留拒絕訂單的權利。
登記
閣下必須先註冊為用戶，然後才能通過本公司的網站下任何訂單。註冊期間：
閣下必須向本公司提供準確、完整和最新的註冊信息；
閣下必須保護您的用戶名和密碼；
閣下授權本公司假定使用帶有您的用戶名和密碼進入電子商店的任何人都是您或有權代表閣下行事；
本公司擁有絕對的酌處權，以任何理由拒絕潛在客戶的註冊並終止任何客戶的註冊。
如果閣下提供的信息有任何更改，請立即通過本公司的網站/ 電話/ Whatsapp/ 訊息或電子郵件通知本公司，以便本公司與閣下進行有效的溝通。
本公司致力於在個人數據方面保護個人隱私。因此，本公司確保本公司在收集、使用、保留、轉移和訪問個人數據方面的政策和慣例符合香港法律對《個人數據（隱私）條例》（第486章）的要求。
本公司接受Visa、MasterCard、PayPal、Payme、Tap & Go、Boc pay、支付寶、微信支付、轉數快。
本公司的網站接受通過指定的信用卡、借記卡或本公司指定的其他指定電子方式付款。列出的所有產品價格均為港幣。
如果有其他送貨費用，則這些費用將在付款之前分別列出，以供閣下確認。
訂單接受與否均由本公司決定。當貨物交付到您的地址或在本公司的實體店（視情況而定）收貨時，將向閣下提供最終收據。
供應基礎：本公司僅向最終用戶提供產品。本公司不會出於轉售目的出售本公司的產品。如果本公司有理由相信您不是以最終用戶的身份購買本公司的產品，則本公司保留拒絕或取消閣下的訂單的權利。
不可抗力：本公司不對由於上帝、火災、洪水、事故、暴動、戰爭、政府乾預、禁運、罷工、勞工困難、設備故障或任何其他因素造成的或由於上帝的行為造成的任何延誤或未能履行責任承擔責任原因超出了本公司的控制範圍。
未經本公司事先書面同意，閣下不得將本條款和條件下的任何權利和義務轉讓或以其他方式轉讓給任何其他第三方。
如果這些條款和條件的任何規定應被解釋為非法或無效，則應將其從這些條款中刪除，並且不影響這些條款和條件的其他規定的合法性、有效性和可執行性。
這些條款和條件體現了當事方之間的全部協議，並且取代了當事方之間以前的所有談判、陳述和協議。
本公司有權不時修改或補充條款和條件和任何規定，而無需事先另行通知閣下。
如有任何爭議， 本公司擁有最終決定權。如果條款和條件的中文及英文版本有任何差異，則以英文版本為準。
這些條款和條件應受香港特別行政區，中華人民共和國和客戶的法律管轄，本公司同意服從香港法院的專屬管轄權。
本公司的電子商店僅接受在香港交付到指定帳單地址或在香港指定實體店的託收單的訂單。
下訂單表示閣下同意根據此處列出的條款和條件購買產品或服務。閣下下訂單後並不等於閣下的訂單已被接受，本公司將需時確定閣下的訂單。本公司保留拒絕任何購買訂單的權利，而無需給出任何理由。如果本公司無法接受閣下的訂單（例如由於付款問題），本公司將通過電話/ Whatsapp/ 訊息或電子郵件通知閣下。
如果本公司接受閣下的訂單，本公司將相應地與閣下確認，並告知交貨日期和時間或可在指定的實體店取貨的時間。
當閣下訂購的商品可在本公司的實體店領取時，本公司會通過電話/ Whatsapp/ 訊息或電子郵件通知閣下。
當閣下在本公司的實體店取貨時，將要求閣下或您的授權代表出示您的電話號碼/ Whatsapp/ 訊息或電子郵件確認以進行身份驗證。本公司可能需要閣下提供更多信息以驗證您的身份（例如閣下的個人資料下的全名或其他個人信息）。 如果本公司認為取貨人並不是閣下本人或您的授權代表，本公司將有權拒絕交予貨品，以維護閣下的利益。
如果閣下選擇的商店由於天氣或其他任何不可控制因素而關閉，那麼您可以在下一個 工作日在同一家商店取貨。
訂單確認及成功付款後，所有已訂購的貨品一律不設退貨、換貨或退款。除了特別情況會酌情處理外。
除本條款和條件頁面的其他地方另有說明，否則本公司不接受在交予貨物後進行任何形式的退款或退貨。
所有條款和條件均在香港特別行政區法律允許的範圍內適用。本公司可以隨時修改這些條款和條件，恕不另行通知。如有任何爭議， 本公司將擁有最終決定權。
送貨方法及須知
網上付款完成後，除預訂直送商品外，本公司會將按照提供之指定收貨日期前發貨予第三方物流，系統會於發貨予第三方物流的同時將送貨通知書以電話/ Whatsapp/ 訊息或電子郵件形式發送到收件人，派遞員事前預約派送時間至指定的地點。派遞員會於派送前聯絡收件人。於指定派件時間，如訂單因收貨地址錯誤、郵遞區號錯誤、多次派送均無人收件等因素而導致無法派送，本公司可以將被退回的包裹再次安排發貨，但閣下需支付額外運費作為再次派送服務之費用，如經兩次派送不成功，貨件則會安排退回本公司。該批商品將會被轉到本公司的店舖寄存5 個工作天，收件人須於5個工作天內主動聯絡本公司，以安排時間到指定地點自行提貨；若於5個工作天寄存期屆滿後商品仍然未被提取，將視作收件人放棄提貨權，該訂單將會被自動取消，已付款項及商品將不獲退還。
只要消費滿HK $350（如發票所顯示），即時可以享受免費送貨到指定的帳單地址。購物金額少於HK $ 350的顧客，需收取HK $ 50的送貨費用。
偏遠島嶼、偏遠村莊、鄉村、非永久住所、禁區、酒店客房、機場、港口、碼頭和倉庫； 沒有電梯到達的場所/ 需行樓梯；在交貨地址建築物50米以內沒有授權或合法卸貨區域的地方。
服務條款
- 本網站的銷售及服務僅適用透過香港特別行政區訪問網站的人士。如果您選擇從其地地點訪問網站﹑享用服務或進行購買，將視為您自行作出選擇、自行承擔後果並且承諾遵守全部適用於香港的法律。
- 使用本網站服務的人士必須年滿15歲。
- 您將自行設定您的登入名稱和密碼，並必須妥善保管及牢記。您必須明白，互聯網或任何無線網絡上的資料傳輸都不能保證百分百安全，您必須自行承擔這些風險。如有因密碼保管不當造成損失，您需負全部責任。
- 所有帳戶必須通過常用的電話/電子郵箱進行註冊，以確保本公司可將—切變更事項或最新資訊發送到至該電話/電子郵箱。使用他人電話/電子郵箱或以臨時電話/電子郵箱進行註冊，該帳戶可能在不事先通知的情況下被刪除。如我們認為某電子郵箱無效時，將要求您對帳戶進行重新驗證。
- 如果本公司發現有您使用代理 IP（互聯網協議位址）註冊多個帳戶，或對本網站或服務造成任何幹擾，本公司將保留刪除該帳戶的權利。
隱私政策
本公司致力於保護閣下的隱私並確保您的個人數據受到保護。本隱私政策聲明解釋了我們收集的個人數據的類別以及本公司如何處理和保護這些數據。
此PICS的最後更新日期為生效日期。
為了使您成為註冊客戶並享受本公司的各種產品和服務，有必要在收集時向本公司提供某些必須的個人數據。本公司可能還會要求提供其他信息，以幫助本公司為您提供度身定制的產品和服務，本公司認為您可能對此感興趣。本公司可能收集的個人數據類型包括您的姓名、地址、電子郵件、電話號碼、出生日期、性別、年齡、購物偏好和愛好。
閣下提供給本公司的個人數據以及與使用本公司的網站有關的所有信息都可以被本公司用於以下目的並保留：
- 為您提供本公司的服務；本公司網站的正常管理、運營和維護；
- 向您提供本公司的定期通訊，詳細說明本公司的零售業務和利益；向您提供您所要求的零售商品或服務；
- 處理您在本公司商店的購買訂單，包括驗證您的付款明細/狀態；
- 進行數據分類和分析，以使本公司能夠更好地了解您的特徵和購買行為，並提供更適合您需求的其他服務，並幫助本公司選擇您可能感興趣的零售商品或服務；
本隱私政策聲明中的任何內容均不會限制您在PDPO中的權利。
如果本隱私政策聲明的英文和中文版本之間存在任何不一致或衝突，則以英文版本為準。
本隱私政策聲明應受香港特別行政區法律的管轄並根據其解釋。
本公司可能會不時通過在本公司的網站上發布更新版本來更改本隱私政策聲明。
退換貨政策及須知
- 一旦成功下單訂購，如非供應商最終不能交貨問題，恕不設任何理由的現金退款。
- 如因供應商船期 / 貨期延誤，恕不設退款，敬請體諒。
- 如所訂購的貨物出現缺貨情況或其他問題，導致最終未能成功訂購，閣下可選擇等候下一批貨/ 全額退款於商店購物金。
- HSBC Payme有90日的退款限制。 如果已付款90天後閣下要求以 Payme 作為退款渠道， 中間產生的手續費， 本公司將在退款金額中扣除手續費後退回至閣下的 Payme 户口。
- 換/退貨安排
- 如閣下發現收貨後有質量問題，閣下可於收貨後的 24小時內通知本公司進行換貨。24小時過後恕不接受任何理由退換。
- 換貨及退貨服務只提供於與質量問題有關之產品。
-
團購產品不接受退貨申請。
-
退貨時需把相關贈品一併退回。
- 已更換之產品並不接受二次更換。
步驟
- 通知本公司客戶服務同事 via Facebook Messenger/ Whatsapp: +852 6530 3558
- 把貨品連同所有包裝(如紙盒及配件)安全密封及連同正本收據。
- 選擇親身前往本公司觀塘自提點進行換貨 (不保證能提供即時換貨) 不接受以順豐把貨品退到自提點。
- 退貨地址
觀塘門市：
官塘工業中心第三期3樓W2室
收到的貨品與訂購貨品不相符 或 收到的貨品已損壞 或 質量問題有關之產品。
- 無包裝盒、標牌、及貨品內容有缺 (退還時必須與收貨時所有配件及包裝一致)
- 客人個人的原因，例如買錯貨、買錯顏色及個人不適用等
- 經客人修改過及使用後出現的受損貨品
- 收貨後超過24小時或以上的貨品
- 部分貨品已標明不提供退貨服務
- 貨品因運送過程中有任何損毀
- 貨品已損壞及不相符：閣下必須拍下有關貨品照片及通知客服，待本公司確認後方可以前往自提點進行退貨。 如閣下貿然寄出貨品， 本公司則有權不接受並退回貨品給閣下，所產生的運費Kiki Mart 恕不負責。
- 貨品如在退貨期間有損壞或遺失，Kiki Mart 恕不負責。
- 本公司為中間代購者角色，會盡力保障貨品來源及品質，但始終貨品由廠商所製，質量未能夠由本公司所控制。如客人使用後未能符合個人喜好或質素未如理想，恕本公司未能因此而退貨退款。
- 本公司會盡力為閣下提供因退貨而更換新的貨品，但有時因供應有限而無法提供，本公司一律於收到退貨後7個工作天內以商店購物金退還有關客人購買時的款項。
- 所有更換貨條款 Kiki Mart 有權作出修改而不用事前通知閣下，並有權拒絕更換貨的權利，如有任何爭議，Kiki Mart 保留最終決定權。
Kiki Mart 保留最終的決策權利。
